Negotiation and Conflict Resolution Management

Course Objectives

• Providing participants with the necessary knowledge and operational tools in the process of negotiation, mediation and conflict resolution
• Examining the most important negotiating strategies, pressure methods used and other conflict resolution techniques
• Training in negotiating and understanding the patterns of different personalities, attitudes and psychological motives driving behavior
• The ability to resolve conflict through negotiation, mediation, and within the framework of the professional environment

Who Should Attend?

• Directors-general, directors of administrations, heads of departments in ministries, governmental organizations, private sector, civil organizations, lawyers, personnel in legal affairs, military and police officers, judicial and prosecutorial personnel, the personnel in the fields of arbitration and press, those who are working in the field of political science and international relations, managers of legal, financial and administrative affairs and procurement, and those who are desirous to join the field of the negotiation department.

Course Schedule

Modern thought of the concept of negotiation

• The concept, importance and skills of negotiation
• The merits of the negotiations
• The process of preparing for the negotiations
• Types and characteristics of negotiations
• skills needed to negotiate

General factors influencing the negotiating process

• Authority tools and negotiating environment
• Points of agreement and disagreement in the negotiating process
• Balance of power and its role in resolving the negotiating process
• Strategies of managing the negotiating process
• Managing the international negotiating process
• Improving the effectiveness of the negotiations
• The art of etiquette and protocol

Special factors influencing the negotiating process

• Constraints on Power in negotiation
• The strength of the brand or the reputation and relative size of both sides
• Negotiating parties with more time
• The nature of the product, service, partnership or convention
• Personal relations
• Physical laws and their role in psychology

Modern concept of conflict resolution

• Introduction to Mediation and conflict resolution
• The concept and causes of conflict
• Types and forms of conflict
• Manifestations of positive and negative conflicts
• Conflict resolution strategies

Conflict management process

• Creating a positive climate and effective communication during the crisis phase
• Choosing the neutral place to start a negotiation
• Objective analysis of the causes of the problem (problem analysis models)
• Considering all options for solutions to the conflict
• Assessing and examining possible solutions