Quality Management Professional

QM-853

Course Objectives

By the end of the course, participants will be able to:

Explain the role and impact of leadership to support quality management systems
Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
Assess team dynamics and the role of teams to support continual improvement projects
Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
Appraise the ethical commitment needed by quality professionals

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Leadership and management in quality
- Definition, similarities and differences
- Can leadership be taught and developed
- Traits of a true quality leader
- Role of leadership in supporting quality management systems
- Situational leadership in quality

Quality basics and definitions
- Definition and concept of quality
- History of quality
- Benefits of implementing a quality model
- Review of common quality models
- Review of quality gurus
- Quality philosophies
- Deming’s fourteen points
- Juran’s trilogy
- Crosby’s zero defect mindset
- House of quality and Quality Function Deployment (QFD)
- Six Sigma methodology
- Lean principles
- Quality models, awards and methodologies
- Malcolm Baldrige national quality award and EFQM
- Dubai quality award
- HH Sheikh Khalifa excellence award
- ISO9001
- Total quality management

Building teams in a quality management system
- Why team thinking is important in quality management projects
- Barriers to team achievements
- Characteristics of effective teams
- Team development cycle
- Team members selection tools

Improvement tools and techniques
- The seven classic quality tools
  - Cause and effect diagram
  - Pareto chart
  - Control charts
  - Histogram
  - Check sheet
  - Scatter diagram
  - Flow charts
- Management elements and planning tools: the new tools
- Process improvement tools
- Contingency and risk planning tools
- Failure Mode and Effects Analysis (FMEA)

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