Quality Management Professional


Course Objectives

By the end of the course, participants will be able to:

  • Explain the role and impact of leadership to support quality management systems
  • Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
  • Assess team dynamics and the role of teams to support continual improvement projects
  • Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
  • Appraise the ethical commitment needed by quality professionals

Target Audience

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.

Course Outline

  • Leadership and management in quality

    • Definition, similarities and differences
    • Can leadership be taught and developed
    • Traits of a true quality leader
    • Role of leadership in supporting quality management systems
    • Situational leadership in quality
  • Quality basics and definitions

    • Definition and concept of quality
    • History of quality
    • Benefits of implementing a quality model
    • Review of common quality models
    • Review of quality gurus
    • Quality philosophies
    • Deming’s fourteen points
    • Juran’s trilogy
    • Crosby’s zero defect mindset
    • House of quality and Quality Function Deployment (QFD)
    • Six Sigma methodology
    • Lean principles
    • Quality models, awards and methodologies
    • Malcolm Baldrige national quality award and EFQM
    • Dubai quality award
    • HH Sheikh Khalifa excellence award
    • ISO9001
    • Total quality management
  • Building teams in a quality management system

    • Why team thinking is important in quality management projects
    • Barriers to team achievements
    • Characteristics of effective teams
    • Team development cycle
    • Team members selection tools
  • Improvement tools and techniques

    • The seven classic quality tools
      • Cause and effect diagram
      • Pareto chart
      • Control charts
      • Histogram
      • Check sheet
      • Scatter diagram
      • Flow charts
    • Management elements and planning tools: the new tools
    • Process improvement tools
    • Contingency and risk planning tools
    • Failure Mode and Effects Analysis (FMEA)
  • Ethics in quality management

    • American Society for Quality code of ethics
Want To Share This?

Send Whatsapp Message To Us