Quality Management Professional
QM-853
Course Objectives
By the end of the course, participants will be able to:
- Explain the role and impact of leadership to support quality management systems
- Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
- Assess team dynamics and the role of teams to support continual improvement projects
- Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
- Appraise the ethical commitment needed by quality professionals
Target Audience
Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.
Course Outline
-
Leadership and management in quality
- Definition, similarities and differences
- Can leadership be taught and developed
- Traits of a true quality leader
- Role of leadership in supporting quality management systems
- Situational leadership in quality
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Quality basics and definitions
- Definition and concept of quality
- History of quality
- Benefits of implementing a quality model
- Review of common quality models
- Review of quality gurus
- Quality philosophies
- Deming’s fourteen points
- Juran’s trilogy
- Crosby’s zero defect mindset
- House of quality and Quality Function Deployment (QFD)
- Six Sigma methodology
- Lean principles
- Quality models, awards and methodologies
- Malcolm Baldrige national quality award and EFQM
- Dubai quality award
- HH Sheikh Khalifa excellence award
- ISO9001
- Total quality management
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Building teams in a quality management system
- Why team thinking is important in quality management projects
- Barriers to team achievements
- Characteristics of effective teams
- Team development cycle
- Team members selection tools
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Improvement tools and techniques
- The seven classic quality tools
- Cause and effect diagram
- Pareto chart
- Control charts
- Histogram
- Check sheet
- Scatter diagram
- Flow charts
- Management elements and planning tools: the new tools
- Process improvement tools
- Contingency and risk planning tools
- Failure Mode and Effects Analysis (FMEA)
- The seven classic quality tools
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Ethics in quality management
- American Society for Quality code of ethics